2012 ~ PCCare247.com PCCare247.com Blog, PC Care 247 Tech Support Redefined

Tuesday, 11 September 2012

PCCare247 Keeps Up with Its Success Trail by Becoming a Certified AVG Gold Reseller

PCCare247 offers its clients the much needed security and protection from malware with AVG brand of antivirus, becoming AVG Gold Reseller.

September 11, 2012: PCCare247 a stellar entity in the world of on demand tech support achieved another milestone in its illustrious journey by becoming a certified AVG Gold reseller. The World’s fourth largest and most trusted antivirus brand working towards not only pre-empting but combating a horde of web threats like Viruses, Bugs, Trojans, cyber-scams and hackers.  

PCCare247 Becomes Certified AVG Gold Reseller
PCCare247 Authorized AVG Gold Reseller
With AVG Technologies working  to offer a comprehensive range of security solutions, from standalone anti-virus, anti-spyware to all-in-one internet security suites to network solutions for Windows operating systems. In fact, it would be only right to say Clients have on their hand security solutions which are not only easy to install and support but are at the same instance extremely user-friendly.

Speaking on the development, a senior official from PCCare247 said, “Partnering with AVG and becoming a certified Gold reseller for the firm enables us to offer our clients an award-winning family of security software solutions. AVG has a portfolio of products which are not only easy to sell, install and support, but also at the same time are user-friendly, providing clients with Internet security protection they can always trust, without really ever sacrificing system performance.”

All the more to go ahead and further contribute to the same endeavor, PCCare247 works to offers a slew of AVG centric web and online security solutions to a huge clientele scattered all across the USA, UK, Canada and Australia. The entity works to deliver a range of security solutions to clients not only in the shortest time span possible but that too all at a moment’s notice. Working towards not only keeping all threats at bay but also rather ensuring a PC remains in the pink of health at all times no matter what.     

About PCCare247: PCCare247 is a global on-demand services company working to provide personalized computer support for consumers and small businesses across the United States, United Kingdom, Canada and Australia. With a proven global expertise delivery model and intelligent customer insight systems, easy-to-use self-help tools, automated PC optimization and computer support services, PCCare247 works very hard to keep all its clients and small businesses protected and productive 24x7.

For further information please log on to http://www.pccare247.com/antivirus-support/avg-support.html

Or alternatively, get in touch with the company at:

Office No. 3, 6th Floor,
DLF Cybercity, Building No. 14B
Phone: +91-124-4655200
Fax: +91-124-4655299

600 Mamaroneck Avenue
Suite 400 PMB # 400-18, Harrison
NY 10528
Phone: +1-888-291-2867
Fax: +1-516-908-4908
E-mail: contact@pccare247.com

Friday, 17 August 2012

PCCare247 Becomes Authorized Reseller of World’s Top Five Antivirus Programs

New York, United State 17 August, 2012:- Adhering to its trajectory of salvaging computer users’ community by providing them complete security against any nominal to severe malware threats, PCCare247 has now signed accord with World’s five most premium Antivirus brands to come to lie as an Authorized Reseller of their Security Products. Ranked high on popularity indices around the world, these big five are Avast, Panda Security, Norton, Total Defense, and AVG.  Above that, patrons can now end-up availing hefty discounts of up to 25% on the purchase of Avast Security Products from PCCare247.

Besides reselling job, PCCare247 also renders complete online technical support for all of these brands to sort out concerns related to their installation, uninstallation, setup, configuration, along with troubleshooting entire portfolio of technical glitches accompanying them.

In the Annual Meeting of the company, one of the Directors of PCCare247 said “Reaching to the tally of reselling five premium Antivirus software is just a beginning, and in coming year 2013, we will be working towards taking this figure to double digits.” After seeing these developments it is well evident that expansion of PCCare247 is in full swing to cater its services to the larger fraction of computer users all over the world. All this is indeed a true sign of PCCare247’s increasing acceptability and popularity in the field of online and onsite technical support.

About PCCare247

PCCare247 is a Third-party Company, which provides online and onsite technical support for computers and its related peripherals. The journey of PCCare247 has started in the year 2009, and since then it has been working towards rescuing computer users battling with different predicaments of their computer systems. And today, PCCare247 renders its services to thousands of customers around the globe, and has all set to become the frontrunner among online technical support providers.

For further details you can log on to http://www.pccare247.com/

Or alternatively, get in touch with the company at:

Office No. 3, 6th Floor,
DLF Cyber City, Building No. 14B,
Gurgaon, Haryana - India
Phone: +91-124-4655200
Fax: +91-124-4655299

600 Mamaroneck Avenue
Suite 400 PMB # 400-18, Harrison
NY 10528
Ph. No. : +1-888-291-2867
Fax No. : +1-516-908-4908
E-Mail: contact@pccare247.com

Thursday, 16 August 2012

Technical Support Online Gets a New Meaning at PCCare247

If exceptional Online Technical Support is on the top of your mind then maybe it is high time to opt for a premier tech support entity such as PCCare247.com.

Opting for the best of the breed computer technical support comes tagged along with innumerous advantages. For at the end of the day as it ends up being the case while working on a vital presentation or any other crucial task, a PC user needs to make sure that a PC ends up working at its best. Since, on a flip side if it were to somehow start malfunctioning, it certainly means trouble is brewing up big time. And the only saving grace in such a scenario would be to simply go ahead and opt for cutting-edge Computer Technical Support. A case wherein it might be said a blue-chip entity such as PCCare247 ends up doling out tech support services which arte nothing short of anything but the very best.

Why opt for Online Technical Support from PCCare247?

Off late have you been trying to enhance you Microsoft Excel Spreadsheet? Or is it a case where you are trying hard to Sync contacts between your computer and your iPhone or Blackberry? Is removing spyware and virus infections on the top of the list? And if that isn’t it then maybe kick-starting a new data backup plan is at the back of your mind? Well, all we can say is just take a breather for no matter whatever your need and whenever you need it, PCCare247 is here to the rescue. And the firm will do everything possible within its scope to provide a PC user nothing but the most exemplary online tech support.

Computer Technical support scales new boundaries with PCCare247

Is your computer at the receiving end of an onslaught unleashed by viruses, spyware or adware? In case if that what exactly it is then calling in PCCare247 can be the best decision for a hassled PC owner. Home to an army of Microsoft-Certified techies the organization does everything possible within its power to resolve any glitches associated with an operating system, removing viruses and malware, internet connectivity, business applications, display driver, sound driver, computer speed, camera, USB device, printer and many other issues associated with a variety of peripherals. 

How PCCare247 does it?

At PCCare247, a medium such as remote support ends up taking troubleshooting to a whole new level altogether. Buoyed by some of the best techies in the industry, the premier tech support firm always intends to deliver nothing less than the most revolutionary computer repair and tech support model for both home users and business houses. Intending to deliver nothing but the best; the techies from the organization work on the sole objective of removing all issues and concerns which might end up putting the health of your PC in jeopardy. 

Why to go for PCCare247?

PCCare247 is a premier tech support entity and for long its endeavor has been top provide nothing but the best computer technical support services to its clients. And in this case as it goes the portfolio of services dished by the premier entity come inclusive of: 

·         Unlimited Access to certified technicians and engineers
·         24x7 Support
·         Complete diagnosis and troubleshooting of computer issues
·         Installation and updation of software having a bearing on the health of the OS
·         Assistance for software repairs or upgrades
·         Assistance to keep PC errors at bay

Saturday, 28 July 2012

PCCare247.com: Tech Support gets a new lease of Life

When PC users end up having a trusted IT support partner and instant computer technical support provider all ready to provide cutting-edge troubleshooting services PCs, laptops, printers, scanners, digital cameras and MP3 players, the term Tech Support certainly ends up acquiring a new meaning. And in this, it wouldn’t be worth mincing words that PCCare247 with its team of Microsoft-Certified techies  is anything but emerging as one of the most reliable and trusted Technical Support Services provider. The organization works towards  ensuring clients would end up getting anything but the best technical support services 24x7 to PC, thus enabling them overcome any unwanted technical issues and in the hindsight allowing them to work smoothly and seamlessly at the same instance.

Tech Support Services portfolio with a difference
At PCCare247, the overall motto Tech Support Services portfolio is to simply go ahead and sort out all computer related issues instantly in order to not only enhance the overall performance of a computer system but henceforth raise the overall productivity by quite some notches. Every techie is trained to help out PC users with all types of issues starting right from guiding to set-up, installation to configuration of new computer system, installation of software to correctly using applications, fixing software glitches with PCs and laptops, virus/spyware removal, quick resolution for any printer issues and guiding PC users in working with various complex computer and software applications.

Round-the-clock Tech Support Services from PCCare247
Every now and then a regular PC user is bound to come across a range of technical issues. These technical issues if not addressed on time can not only further end up complicating the situation on hand but also lead to an unprecedented surge in repair expenses. So, in short all that can be said is one should never end up ignoring any issues even though it doesn’t end up having a bearing on one’s current condition. Thus, at PCCare247, clients can end up calling the tech support services helpline for any network setup issues, virus and malware removal, troubleshooting software glitches with PCs, laptops, printers, scanners, digital cameras and MP3 Players.

PCCare247’s Services Portfolio at a Glance
PCCare247 as a premier tech support entity works only with on objective and that would be to provide quick technical services at cost-effective prices. And as it further ends up being the case not only are all the techies at the premier tech support entity are not only highly skilled but at the same instance have many years of experience behind them. All in all, working towards providing a wide portfolio of remote tech support services at highly affordable prices which PC users would find hard to source from anywhere else.

·         PC setup and installation
·         Laptop installation and troubleshooting
·         Installation and upgradation of software
·         Cabling and installation
·         Data backup and transfer
·         System security testing
·         Microsoft windows and applications
·         Pop-up blockers
·         Operating system upgrades
·         Wired and wireless networking
·         Software installation and upgrades
·         Diagnosis and Repair
·         Virus and spyware removal
·         Remote computer support
·         Operating system restoral
Techs support Services need to be flawless in orientation if a PC user was to end up getting the most out of them. And in this instance services from PCCare247 tend to live up to the most stringent of expectations. With Microsoft-Certified ready to provide nothing but the best Tech Support Services the going is anything is always considered to be good.

Friday, 20 July 2012

How to Get Hassle-free Computer Help? – PCCare247.com

Every passing day technology is becoming smarter and so do the complexities accompanying it. Your computer may be a technological marvel but when something goes wrong with it, the whole world seems to be crashing down! It’s not only your machine hiccups you have to face, it’s a whole vicious ensnare in which you fall. Your work suffers and you have no other option other than carrying your system to the local service station or to invite strangers at your home for getting computer repair. Isn’t any placid way to get out of all this?

Catch Up with New Trend

If technology has evolved so do the ways to tackle the can of worms associated with it. Now getting computer help is as easy as doing nothing. The name of this new solution is Online Technical Support. Just a simple search on Google will get you across innumerable online tech support providers. Choose the most reliable and entrusted of the lot and then set your way for a hassle-free computer repair experience. Most of these providers offer you a potpourri of services ranging from virus removal, antivirus support, PC optimization to support for your operating system, software, networks, printers, peripherals and lot more. Moreover, these providers have a miscellany of plans set according to your budget. Choose the one best suited to your needs and you can sit back and relax thereafter as after every PC hiccup you just have to call your service provider and they will do the rest of the needful.

Choose the Authentic One

A word of caution before you starts searching for your online technical support provider. As the new fad is a lucrative business and therefore many thugs are also taking advantage of the situation. It’s always advisable to delve into this domain before proceeding.

PCCare247 is the most entrusted and authentic name in the domain of Online technical support. A variety of affordable plans and a range of satisfied customers elucidate its dependability for getting computer help.

Wednesday, 18 July 2012

PCCare247 Reviews: Top Five Customer Reviews about PCCare247 Inc.

In a worldwide survey, we found millions of satisfied customers of PCCare247.com. Top five customer reviews that will help user to choose best tech Support Company.
New York, United State, 18 July 2012: A recently published internal audit report conducted by PCCare247’s quality team has revealed the fact that there has been a marked rise in overall satisfaction levels for those availing PCCare247 technical support services on YOY (year on year) basis. The report is based on the analysis of a set of benchmarks, which includes the live call testing of calls made by technicians to the customers and vice a versa, the number of charge-back claims that come after an unsatisfactory service delivery, etc. Besides this, the reviews and rip-off reports were also taken into consideration for generating a clear and transparent view of the current situation.

The report findings reveals that not a single call made to the customers had any misquoted facts and no false claims were made to the clients. Also, things were not exaggerated during diagnosis of the faults of a particular system and furthermore not even a single penny is charged over the actual price of the service.

The outcome of this report can well be verified through the testimonies of PCCare247 customers dotting the globe. Ms. Cathy Brown says, “I found www.PCCare247.com as excellent, honest and a professional tech support assistance provider because they fix my laptop antivirus related issues “your computer system might be at risk” in just half an hour. They charged me convenient cost of their impressive or excellent service and my laptop is working properly.”  www.computer-maintenance.knoji.com/yes-pccare247-is-totally-legitimate/

Another patron Mr. Justin Langer added “ PCCare247 ( http://www.pccare247.com ) is a legitimate company with a registered office at New York City, United States of America, with millions of satisfied customers worldwide. I hope this review helps the innocent computer users to distinguish between the legitimate and a fraud company.” www.reviewstalk.com/complaints-reviews/pccare247-l26418.html

Besides this, PS Reviewer shared his experience by saying “I tried repeatedly to install Open Office on my computer without success. I finally bit the bullet and contacted PCCare247 at +1-855-877-5848. They solved my problem quickly and professionally. I am now in my second year with their support. It’s well worth the modest cost. Thanks for publish such a great review about PCCare247 Inc.” www.productandservicereview.com/pccare247-good-company-and-great-service/

The other appreciator is Allen Young from Australia, who says, “The technicians of PCCare247 fixed my PC within few hours unlike my local technician who took 3-4 days and even charged a lot. Ever since I took the plan of PCCare247, I have saved myself of all the problems of taking the computer to the shop and waiting for days to get it fixed.” www.pccare247-reviews.measuredup.com/Review-PCCare247-Great-Tech-help-provider-51656

And at last, this lady named Murphy goes on explaining like, how like a hard-core music lover like her, PCCare247 proved to be true redeemer when her music player broke down in the middle of the night. Like these five service users, there have been many who are benefitted with PCCare247 technical support services. Indeed, this is the reason that today PCCare247 is proud of having thousands of customers all over the world in a short span of three years.  www.zzlives.com/archives/107

About PCCare247:
PCCare247 is an online technical support provider, which provides technical support for various issues related to computers and their peripherals. The company caters its services to its broad client base located at the United Kingdom, the United States, Australia, Canada and many other countries. The services it offers include, Brand Support, Mac Support, Antivirus Support, Microsoft Support, Network Support, Peripheral Support, etc.

For further details you can log on to http://www.pccare247.com/

Or alternatively, get in touch with the company at:

Office No. 3, 6th Floor,
DLF Cyber City, Building No. 14B,
Gurgaon, Haryana - India
Phone: +91-124-4655200
Fax: +91-124-4655299

600 Mamaroneck Avenue
Suite 400 PMB # 400-18, Harrison
NY 10528
Ph. No. : +1-888-291-2867
Fax No. : +1-516-908-4908

Monday, 9 July 2012

Get Rid of Router Blues with Belkin Router Support

As technology is changing rapidly, Belkin too is trying everything to provide the electronic world with unique products engrossed with advanced technology. And today, with its persistent hard work, it has come a long way in exploring and inventing new opportunities. Having received many accolades from both by the industry and the users, Belkin tops the chart in networking trade. Today, Belkin caters to different genres of consumers such as small set up of 1 to 3 desktop, laptop and, internet devices. It provides you with N600 DB that comes with dual band and 1USB for 300 mbps speed and wireless printing and storages respectively, catering best to the home users. If you have medium set up then, it has N750 DB that comes with high powered signals, 4 Gigabit ports for ultra-fast file sharing. And for a little bigger set up, it has come up with N900 DB, whose dual band gives you a speed of up to 450 mbps, loaded with powerful processing for media-intensive multitasking and exclusive Multibeam technology with high powered signals for optimized video streaming from multiple devices, virtually anywhere. 

Predicaments with your router

Certainly, when it comes to selecting a router, the first name that comes to the mind is of Belkin, and that is because of its unmatchable performance, which enables a user to connect to different networks at the same time. But along with its peculiarities, it is often found to be fixed with mechanical technicalities and because of that it sometimes goes out of order that directly affects its suave functioning. A myriad of issues can be held responsible for this mayhem, which can range from breaking of DNS relay function, network channel interference, firewall issues, to wireless connection, setting up of wired/ wireless routers, problems with installation and up-gradation of router and so on so forth.
It is most frustrating and helpless situation when you cannot connect your computer system to the internet or any other network and it goes all out especially when despite knowing the root cause of problem, you can’t repair it due to lack of knowledge about the core technicalities. For this matter, online technical support provider can be of great help, but before you go and subscribe for these services, make sure that the company is a trusted one, and one among these reliable names in the market. It provides you with a comprehensive Belkin router support that includes a wide variety of services. PCCare247 has a team of skilled technicians, who have years of experience in dealing with such issues, the moment they look at the concerned subject, they quickly make out the root cause of the matter and then take appropriate line of action to repair it without wasting a second. To avail this service the only thing you have to do is to dial our toll free telephone number and register your problem with their customer care executive and they assures you the rest.       

Thursday, 5 April 2012

6 Deadly techniques waiting to unleash mayhem on Web Applications

PCCare247 Spyware Removal
Hackers Inc. is always working hard to develop new techniques which would allow it to gain unauthorized access to Web applications. But then again somehow in spite of a slew of techniques out there; the ones that really end up standing out are:

SQL injection: Using this technique hackers end up creating database queries by copying Web client input. A one of those scenarios where hackers end up constructing input query strings which if not carefully inspected and if rejected by the application would end up returning confidential data.

Cross-site scripting: In this technique hackers tend to insert scripting code (such as JavaScript or ActiveX) into an input string; thereby causing a Web server to expose sensitive information such as usernames and passwords.

OS command injection: These are applications which tend to create operating system commands from Web input; such as accessing a file and displaying its contents. In a scenario where input strings are not carefully checked, hackers are successful in creating input which ends up displaying unauthorized data or modifies files or system parameters.

Session hijacking: Via this technique hackers end up gaining access to a logged-in session by guessing the contents of a session token based on knowledge of token format. The technique further ends up enabling a hacker to take over a session and access the original user's sensitive account information.

Parameter or URL tampering: Web applications end up embedding parameters or URLs in returned Web pages or otherwise work towards updating cookies with authorization parameters. Hackers can modify these parameters, URLs or cookies and cause a Web server to divulge sensitive information.

Buffer overflows: Application code should always keep a check on the input data lengths to input data doesn't overflow at the end of a buffer and modify adjacent storage. For hackers quickly end up learning about those applications which end up failing in checking for overflows and creating inputs which caused the error in the first place. www.pccare247.com

Wednesday, 28 March 2012

Take note for the Social Media is indeed a potent source of Malware

Social media even though considered to be a vital cog in the communication process tends to possess chinks in its armour through which malware can easily seep into an organization. And in this scenario just to put the point across; the famous breed of malware which gets introduced into an organization through unfettered use of social media popularly tends to comprise of:

Malware Removal• Koobface
The worm is known to target social media biggies such as Facebook, Twitter, MySpace along with other social media sites. The main goal of the worm is to gather login information for purposes of building a peer-to-peer botnet.

• Boonana
Written in Java and first reported in late October 2010, Boonana is known to target Macs. The modus operandi of this worm is very much like that of Koobface.

• Bugat
Considered to resemble the infamous keystroke-logging malware Zeus, Bugat is responsible for delivering a large-scale phishing attack against famous social media application LinkedIn. www.pccare247.com

Sunday, 11 March 2012

The 5 hidden costs of using free remote access tools for Tech Support

Remote support tools might end up costing you the moon or on a flipside may not even cost you a penny. But pay heed to the latter part, because in spite of ones who think they are saving money might be asking for trouble in the long run. How?? Read on and get a better idea, for we want to let you know what exactly happens when you end up using free remote access tools for support.

Technical SupportBig Hassles Lurk with Free Support tools

-          Inability to add more customers cost-effectively
In spite of legacy tools providing cutting-edge remote access for specific systems and applications, they at the end of the day also leave gaps in security, connectivity, diagnostics and reporting. On the other hand, free remote access and meeting tools also do not offer features for helpdesk managers such as technician monitoring, session reports or customer surveys. Features considered responsible for a more productive helpdesk and a flawless customer support services which enable entities to retain clients.

-          Accentuated helpdesk costs due to ‘management’ sans any data
Whenever helpdesk technicians tend to operate in the absence of comprehensive reporting capabilities, they are left with no data for analysis, to identify trends or predict hotspots. On the other hand, next-generation support tools come in good towards helping track technical issues and creating an atmosphere resulting in IT helpdesk cost savings, increased technician productivity and less downtime for end users; further translating to higher satisfaction.

-          Unhappy and inconvenienced end users
Usage of legacy tools prevents helpdesk from sharing their screen with end users and subsequently training them on new applications or at the same time showing them how recurrent issues could be fixed. To add more to the situation on hand any cutbacks in IT staff, the proliferation of mobile devices and increased worker mobility, seemingly low-cost solutions end up leading to exorbitant end user downtime, lost data and opportunity cost for the business.

-          Less opportunity for adding new services revenue
In the preset era; end users need a great degree of support for smart phones, laptops and desktops – sometimes simultaneously. For any downtime would mean lost productivity, gaps in client service and other issues which would prove harmful for the business. Therefore, it is imperative to address technical issues across varied platforms so that new services would lead to high profits and the very best of service and support.

-          Potential for a tarnished professional image and brand
Free remote support lack customization capabilities big time, nor do they support multiple connection methods for clients. So, in this regards helpdesk and support teams present the best opportunity for promoting a service and making it easier for end users to request support. But then again, on the contrary, if the remote support interface can’t be customized, clients end up missing out on an opportunity to present a professional appearance, gain efficiencies and promote their business.

Tuesday, 6 March 2012

Keep Cyber attackers at bay with these easy pointers

Cyber Crime, Tech Support
Lately have you felt your PC has been at the receiving end of attacks launched by Cyber criminals or attackers? Do you feel they are hell bent on ensuring your PC gets reduced to a pile of heap? If yes, then start paying heed to these pointers for they would end up coming in good to bolster the defense mechanism of your PC big time. So, go ahead and read all such pointers in order to bolster your PC’s defense mechanism big time. Starting with:   

·    Get the senior management onboard – The prospect of getting the senior management onboard augurs well because a PC user would always be made aware about the risks and opportunities out there in the cyber world.

·    Take a good hard look as to how prepared your organization is prepared to take on cybercrime – unlike the traditional economic crimes, cybercrime is fast-paced and new risks emerge all the time; meaning the organization needs to bring about a change in its procedures to continually take on such challenges head on.

·       Awareness about the current and emerging cyber environment enables an organization to make well-informed decisions and do the right things at the right times.

·   By setting up a cyber incident response team that can act and adapt quickly – the organization can always end up tracking, do risk-assessment and deal with incidents as soon as they are spotted in a business.

·     Recruiting people with the relevant skills and experience helps in creation of a ‘cyber-aware’ organization that can end up protecting itself better.

·    Taking a tough and clearer stance on cybercrime enables an organization to take the requisite legal action against cyber criminals and announcing what it really intends to do about any future threats and incidents. http://www.pccare247.com/pc-security/malware-removal.html

Monday, 5 March 2012

Beware!! For these processes have a Malicious Intent

Malware RemovalMalware – The term is so synonymous with everything that intends to shred the security of our PC into tatters. But then again, also on a flipside, in spite of the entire hullabaloo, not all malware is malicious in intent and is commonly referred to as spyware; malicious software truly hell bent on infiltrating computers every now and then.

A case wherein hackers end up refining the capabilities of malware, expanding the flux technologies in order to obscure the infrastructure and making it even harder to locate their servers. However, in the recent times recent variants have come out that are able to detect when someone is investigating an activity; in order to respond with a flooding attack against an investigator. In short, malware is becoming stickier on target machines and more difficult to shut down.

So, just in case to prepare PC users better, we ended up preparing a list of processes which need to be watched out for in order to take any malware threat head on. Starting with:

A part of Optix.Pro virus, Isass.exe is also better known as the Optix.Pro Trojan that carries along with it a payload ability to disable firewalls, local security protections and the ability to open a backdoor capability for fairly unrestricted access into a PC. The Trojan was a brainchild of someone by the name of s13az3; who at the same instance also ended up being a part of the Evil Eye Software crew.

A component of W32.SpyBot.S Worm; Nvcpl.exe is a process that is registered as the W32.SpyBot.S worm (It at the same time is also associated with the Yanz.B worm which again is once again just another name). Taking advantage of the Windows LSASS vulnerability, the process creates a buffer overflow, forcing a PC to shut down. Although not necessarily considered to be a particularly destructive piece of malware, it is a nuisance since it continues to access an e-mail address books while at the same time sending spam to contacts.

Crss.exe is a process-forming part of the W32.AGOBOT.GH worm. The spyware worm is distributed via the Internet through e-mail and acquires the form of an e-mail message, in the hope that a PC user would end up opening the hostile attachment. The worm has its own SMTP engine to gather E-mails from a local computer while at the same instance trying to re-distribute itself. Yet, at the same time in worst case circumstances, the worm also ends up allowing attackers to access a PC while stealing personal data and passwords.

A part of the W32/Agobot-S virus family, the scvhost.exe file belongs to the Agobot (aka Gaobot) PC worm family. The Trojan ends up spreading itself via networks and allows attackers to access a PC from remote locations, steal their passwords and along with it all forms of Internet banking and personal data.

Svhost.exe is a process associated with the W32.Mydoom.I@mm worm. The worm is distributed as an e-mail message and requires a PC user to open a hostile attachment. Using the SMTP engine, the MyDoom worm is known to gather e-mails from a local computer in order to redistribute itself. Further, as it would go, the other payload carried by the process was a denial of service attack on the website of SCO Group. But that’s somehow not it, for the later versions of the worm have also been known to carry out denial of service attacks on other sites, and those popularly being Google and Lycos. http://www.pccare247.com/pc-security/malware-removal.html

Friday, 2 March 2012

Data Loss Disasters: Tackle threats head on before they lead to irreparable damages

Often Data leaks and losses can cause an organization to lose significant amount of money on legal, public relations and brand reputational front. So, every time an organization ends up losing a USB stick, CD-ROM or suffers a data breach, the same old questions are asked and those really being was data transported in an unencrypted or an insecure format? Or at the same time have IT security managers failed to grasp the data leak protection dilemma and developed systems — and what strategies do they really have in place to prevent further data leaks and losses.

Reasons leading to Data Losses
IT Technical Support
There can be many reasons which might end up leading to data losses. But amongst all of them there are a few which would have far reaching consequences than others. Starting with:

  • Unintentional emails

In the present times, it would be very easy to fire off an email in haste to the wrong individuals. Better still, as it is the case such instances end up highlighting multiple procedural and policy failings triggered or further compounded by accidental actions of employees. With better security systems put in place and acting as a safety net, these data errors either wouldn’t have happened or at best their effects might have been mitigated. Yet, at the same security systems could have verified the email addresses of the recipient, recognized the content was sensitive and would have proceeded to enforce the company policy of either blocking the email or automatically encrypting it.

  • Missing USB stick

With many employees choosing to work from their home on an occasional basis and at the same time carrying work home with them on a USB stick is bound to lead to data theft in a big way. With many USB sticks not secured, the data can—and often does end up turning up at the most unexpected places. As it goes secure USB sticks need to be used in those situations where data loss is anything but always something that is bound to happen sooner or later.

  • Rogue employees resorting to stealing of employer’s data

When an employee is allowed uncontrolled access to new data over a lengthy period of time, it is a potential cause for lost business. Although in spite of a range of data security systems in place, there is generally a clear gap in the situation whereby large amounts of sensitive data could be accessed and be copied on to a single workstation at a particular time each week. And as it would be the case, any IT security audit and review system should have the ability to spot such a procedural loophole even in those situations where a security system would be applied on a fit-and-forget basis.

  • Corporate responsibility and Social Media

With an organization having social media security controls in place; replete with staff training and procedures defining staff responsibilities such a situation can be easily avoided, since employees would  be unable to access social media services, except wherein expressly allowed only by relevant IT Technical Support systems.

Wednesday, 29 February 2012

Classifying Cyber Attackers and their motivational Quotients

Different organizations tend to have their own way of specifying cyber threats. But then again, as it would be the case according to the renowned IT organizations there are just five broad categories of cyber attacks and each one of them have their own and distinct; although sometimes overlapping methods and objectives. Those popularly being:

-      Pulling off Financial cons and scams
Online SecurityThe first amongst the objectives; it often ends up involving criminals – highly organized and well-funded; using technology as a tool for stealing money and other assets. This stolen information at times is used for extorting a ransom from the target organization in question.

-       Spying
In the present era, the valuable intellectual property of an organization comprises of corporate electronic communications and files as well as traditional R&D outputs. With the theft of IP considered as a persistent threat and the victims not even knowing what has happened – right till the point until someone knocks off the products suddenly appearing in the market, or the patent based on R&D gets registered by another organization. Well, as it would go the crimes in such a case may be either carried out by commercial competitors or state intelligence services seeking to use IP for either R&D or gain high-end business intelligence.

-        Conflict between nations or Warfare
With tensions every now and then escalating amongst nations; critical national infrastructure (CNI) such as power, telecoms and financial systems is always a plum target. The Stuxnet attack on Iran’s nuclear establishment is a good example.

-         Unleashing Terror Campaigns
With the threat often overlapping with warfare attacks are undertaken by (possibly state-backed) terrorist groups again targeting either state or private assets, in some instances often targeting establishments such as CNI.

-          Activism
Again as an ideology, it may end up overlapping some other categories, but then as it goes attacks are undertaken by supporters of an idealistic cause – as in the recent times by supporters of the Wiki Leaks site. And as it goes organizations need to anticipate such threats by thinking how activists might view the impact of particular actions taken by them on their personal interests.   www.pccare247.com

Tuesday, 28 February 2012

Safeguarding Information Resources from Insider Threats

Insider threats have been around for a long time and if one were to trace them back to the earlier civilization’s, it was in 1800s that the first batch of computers suffered an attack at the hand of malicious insiders. Invented by Joseph-Marie Jacquard of France, it was essentially an automatic loom that ended up boring the brunt of an attack launched by malicious elements.

Two insider variables working against you
There are two insider variables which seem to be working against an employee big time:
·         Firstly, Trust &
·         Secondly, Legitimate Access  

Computer Help
The first instance allows malicious insiders to conduct espionage, steal sensitive data, and sabotage assets quickly, easily and with a greater degree of stealth than an external attacker. Careless and negligent insiders pose a similar threat, even if their intentions wouldn’t be considered to be nefarious. Something one could end up carrying out accidently or with purpose; leading to ramifications fraught with adverse consequences. And additionally from there on an investigation into the insider activity would enable one to ascertain whether the same act was carried out with a malicious intent.

Best Practices Considerations
·         Monitoring every user’s interaction with information
·    Ensuring high-end accountability irrespective of an endpoint gadget in question i.e. it does not matter whether a device in question is a laptop, desktop, tablet, or a smart phone
·   Protecting clients from careless activity related to accidental sharing, posting, and   uploading of information as well as any activity related to lost or stolen laptops and USB thumb drives
·         Employing varying controls across all information states—at rest, in motion, and in use
·         Aggregating controls across endpoint, network, and data for holistic visibility
·       Centralizing security control management for rapid incident identification, analysis, and response

While at the end of the day, human analysis would be essential to protect information from insiders, it is impossible to know if individuals responsible are indeed supported with the right type of security controls. And in such a scenario no black box can be plugged into a network that will mitigate all careless and malicious insider activity. However, then again there are sets of controls which when leveraged collectively could provide strong incident detection, protection and response capabilities across all endpoints, networks, data as and when the requirement be. www.pccare247.com

Sunday, 26 February 2012

Customer service techniques for building customer loyalty

Call centres are renowned for offering the highest degree of customer convenience. Without the client having to trot off to a retail location, the caller can not only place orders but also make reservations, check balances, register complaints and ask questions concerning products and prices. However, this convenience comes at a price and conducting business over a phone is never as personalized as a face-to-face interaction. With too many visuals missing – people can't see whom they are speaking with – leading to less than complete communication. And this is exactly where an interminable wait in the call queue or, worse, the handoff fails to make an issue go away.

Online Technical SupportThe cost of convenience comes inclusive of impersonal agents and long virtual lines. Thus, a run around might only end up making clients apprehensive about getting their concerns resolved over the phone. On the contrary, as it might be the case superior client-servicing skills not only help call center agents overcome any caller angst but at the same time only work towards injecting more personality back into a client conversation.

Try and build a rapport
To engage a client it is essential to build a rapport. And to build a rapport, modifying the tone, tempo, vocabulary and volume is essential. If the caller is an executive, short, direct language might be required. If the caller is a disgruntled client, a warm, friendly approach using simple language might be the best available option.

Being an Optimist Always Helps
Phrasing what may be received as bad news can really end up making a difference in the perception of a caller. Cushioning the blow by focusing on the bright side of things always ends up makes things a whole lot simpler. The following response would go a long way towards bringing a conversation to favorable end. Say for instance, the statement "I am so sorry, we no longer carry that item" can be replaced by an approach instead which says, "Our product line has recently been upgraded. The item you requested is now available in a new and improved format. Please, tell us how you would like it to be shipped."

Proactive Listening
Before call center agents can go ahead and effectively assist customers, they have to find out what a particular client wants. And for the same to happen, a certain amount of listening to what is being said and isn't being said is required. Agent should use confirmations like "yes," "I see," and "I understand" as verbal substitutes any eye contacts or head nods in an ordinary conversation. Agents should also end up listening "between the lines" for what is left unsaid. Through active listening, agents would create a conversational connection that further ends up reassuring a caller that someone really does care.

Offering an Apology
Nobody is perfect and no organization would be considered to be fault free. Mistakes happen and when they do happen, a sincere and an unconditional apology would only help in defusing a situation. What's more interesting is that only a genuine apology and proper handling of the complaint can increase customer loyalty. In fact, as research would point out, if clients feel that their concerns are addressed appropriately, 85 percent will continue to be loyal to the organization.

Stay positive
Customers can often be difficult to tackle. They rarely hold back and all they think of is to just direct their disappointment, dissatisfaction and displeasure at you. But then what can you do to stay upbeat in the face of phone rage? Firstly, avoid the tendency toward "fight or flight." Be proactive. Listen. Put yourself in your customer's shoes. And if the customer continues to be unreasonable, involve your supervisor. Just the thought that someone higher up is now involved will calm many a frustrated customer.

Being responsible helps to quite an extent
Very often call center agents hide behind the limitations of their computer scripts to avoid dealing with anything unusual. In such cases often scripts provide an efficient way to carry forward seamless customer conversations. It is only when a caller has a concern that there is some or the other sort of deviation from the planned path. Extraordinary customer support always tends to take care of things away from the script. In fact as it would go taking the initiative and assuming responsibility for resolving the case is always a part of the plan.

Resolving the issue
Clients get in touch with contact centres because they need help with something they can't resolve on their own. For all issues on hand superior call center agents are trained to assess all possible requirements. All the more being aware about what resources are available to address a particular need they go ahead and put together people and the resources for getting a job done. By involving clients throughout the process they only end up asking, "How can I help solve this problem? What would you like me to do? Is there anything else I can try for you?" To get the solution for these general queries or question visit here www.pccare247.com

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