PCCare247 Becomes Authorized Reseller of World’s Top Five Antivirus Programs

New York, United State 17 August, 2012:- Adhering to its trajectory of salvaging computer users’ community by providing them complete security against any nominal to severe malware threats, PCCare247 has now signed accord with World’s five most premium Antivirus brands to come to lie as an Authorized Reseller of their Security Products. Ranked high on popularity indices around the world, these big five are Avast, Panda Security, Norton, Total Defense, and AVG.  Above that, patrons can now end-up availing hefty discounts of up to 25% on the purchase of Avast Security Products from PCCare247.

Besides reselling job, PCCare247 also renders complete online technical support for all of these brands to sort out concerns related to their installation, uninstallation, setup, configuration, along with troubleshooting entire portfolio of technical glitches accompanying them.

In the Annual Meeting of the company, one of the Directors of PCCare247 said “Reaching to the tally of reselling five premium Antivirus software is just a beginning, and in coming year 2013, we will be working towards taking this figure to double digits.” After seeing these developments it is well evident that expansion of PCCare247 is in full swing to cater its services to the larger fraction of computer users all over the world. All this is indeed a true sign of PCCare247’s increasing acceptability and popularity in the field of online and onsite technical support.

About PCCare247

PCCare247 is a Third-party Company, which provides online and onsite technical support for computers and its related peripherals. The journey of PCCare247 has started in the year 2009, and since then it has been working towards rescuing computer users battling with different predicaments of their computer systems. And today, PCCare247 renders its services to thousands of customers around the globe, and has all set to become the frontrunner among online technical support providers.

For further details you can log on to http://www.pccare247.com/

Or alternatively, get in touch with the company at:

India

Office No. 3, 6th Floor,

DLF Cyber City, Building No. 14B,

Gurgaon, Haryana - India

Phone: +91-124-4655200

Fax: +91-124-4655299

E-mail: contact@pccare247.com

USA

600 Mamaroneck Avenue

Suite 400 PMB # 400-18, Harrison

NY 10528

Ph. No. : +1-888-291-2867

Fax No. : +1-516-908-4908

E-Mail: contact@pccare247.com

Get Rid of Router Blues with Belkin Router Support

As technology is changing rapidly, Belkin too is trying everything to provide the electronic world with unique products engrossed with advanced technology. And today, with its persistent hard work, it has come a long way in exploring and inventing new opportunities. Having received many accolades from both by the industry and the users, Belkin tops the chart in networking trade. Today, Belkin caters to different genres of consumers such as small set up of 1 to 3 desktop, laptop and, internet devices. It provides you with N600 DB that comes with dual band and 1USB for 300 mbps speed and wireless printing and storages respectively, catering best to the home users. If you have medium set up then, it has N750 DB that comes with high powered signals, 4 Gigabit ports for ultra-fast file sharing. And for a little bigger set up, it has come up with N900 DB, whose dual band gives you a speed of up to 450 mbps, loaded with powerful processing for media-intensive multitasking and exclusive Multibeam technology with high powered signals for optimized video streaming from multiple devices, virtually anywhere. 

Predicaments with your router

Certainly, when it comes to selecting a router, the first name that comes to the mind is of Belkin, and that is because of its unmatchable performance, which enables a user to connect to different networks at the same time. But along with its peculiarities, it is often found to be fixed with mechanical technicalities and because of that it sometimes goes out of order that directly affects its suave functioning. A myriad of issues can be held responsible for this mayhem, which can range from breaking of DNS relay function, network channel interference, firewall issues, to wireless connection, setting up of wired/ wireless routers, problems with installation and up-gradation of router and so on so forth.

                                                                                                         

It is most frustrating and helpless situation when you cannot connect your computer system to the internet or any other network and it goes all out especially when despite knowing the root cause of problem, you can’t repair it due to lack of knowledge about the core technicalities. For this matter, online technical support provider can be of great help, but before you go and subscribe for these services, make sure that the company is a trusted one, and one among these reliable names in the market. It provides you with a comprehensive Belkin router support that includes a wide variety of services. PCCare247 has a team of skilled technicians, who have years of experience in dealing with such issues, the moment they look at the concerned subject, they quickly make out the root cause of the matter and then take appropriate line of action to repair it without wasting a second. To avail this service the only thing you have to do is to dial our toll free telephone number and register your problem with their customer care executive and they assures you the rest.       

6 Deadly techniques waiting to unleash mayhem on Web Applications

Hackers Inc. is always working hard to develop new techniques which would allow it to gain unauthorized access to Web applications. But then again somehow in spite of a slew of techniques out there; the ones that really end up standing out are:

• SQL injection: Using this technique hackers end up creating database queries by copying Web client input. A one of those scenarios where hackers end up constructing input query strings which if not carefully inspected and if rejected by the application would end up returning confidential data.

• Cross-site scripting: In this technique hackers tend to insert scripting code (such as JavaScript or ActiveX) into an input string; thereby causing a Web server to expose sensitive information such as usernames and passwords.

• OS command injection: These are applications which tend to create operating system commands from Web input; such as accessing a file and displaying its contents. In a scenario where input strings are not carefully checked, hackers are successful in creating input which ends up displaying unauthorized data or modifies files or system parameters.

• Session hijacking: Via this technique hackers end up gaining access to a logged-in session by guessing the contents of a session token based on knowledge of token format. The technique further ends up enabling a hacker to take over a session and access the original user's sensitive account information.

• Parameter or URL tampering: Web applications end up embedding parameters or URLs in returned Web pages or otherwise work towards updating cookies with authorization parameters. Hackers can modify these parameters, URLs or cookies and cause a Web server to divulge sensitive information.

• Buffer overflows: Application code should always keep a check on the input data lengths to input data doesn't overflow at the end of a buffer and modify adjacent storage. For hackers quickly end up learning about those applications which end up failing in checking for overflows and creating inputs which caused the error in the first place. www.pccare247.com

Take note for the Social Media is indeed a potent source of Malware

Social media even though considered to be a vital cog in the communication process tends to possess chinks in its armour through which malware can easily seep into an organization. And in this scenario just to put the point across; the famous breed of malware which gets introduced into an organization through unfettered use of social media popularly tends to comprise of:

• Koobface

The worm is known to target social media biggies such as Facebook, Twitter, MySpace along with other social media sites. The main goal of the worm is to gather login information for purposes of building a peer-to-peer botnet.

• Boonana

Written in Java and first reported in late October 2010, Boonana is known to target Macs. The modus operandi of this worm is very much like that of Koobface.

• Bugat

Considered to resemble the infamous keystroke-logging malware Zeus, Bugat is responsible for delivering a large-scale phishing attack against famous social media application LinkedIn. www.pccare247.com

The 5 hidden costs of using free remote access tools for Tech Support

Remote support tools might end up costing you the moon or on a flipside may not even cost you a penny. But pay heed to the latter part, because in spite of ones who think they are saving money might be asking for trouble in the long run. How?? Read on and get a better idea, for we want to let you know what exactly happens when you end up using free remote access tools for support.

Big Hassles Lurk with Free Support tools

-          Inability to add more customers cost-effectively

In spite of legacy tools providing cutting-edge remote access for specific systems and applications, they at the end of the day also leave gaps in security, connectivity, diagnostics and reporting. On the other hand, free remote access and meeting tools also do not offer features for helpdesk managers such as technician monitoring, session reports or customer surveys. Features considered responsible for a more productive helpdesk and a flawless customer support services which enable entities to retain clients.

-          Accentuated helpdesk costs due to ‘management’ sans any data

Whenever helpdesk technicians tend to operate in the absence of comprehensive reporting capabilities, they are left with no data for analysis, to identify trends or predict hotspots. On the other hand, next-generation support tools come in good towards helping track technical issues and creating an atmosphere resulting in IT helpdesk cost savings, increased technician productivity and less downtime for end users; further translating to higher satisfaction.

-          Unhappy and inconvenienced end users

Usage of legacy tools prevents helpdesk from sharing their screen with end users and subsequently training them on new applications or at the same time showing them how recurrent issues could be fixed. To add more to the situation on hand any cutbacks in IT staff, the proliferation of mobile devices and increased worker mobility, seemingly low-cost solutions end up leading to exorbitant end user downtime, lost data and opportunity cost for the business.

-          Less opportunity for adding new services revenue

In the preset era; end users need a great degree of support for smart phones, laptops and desktops – sometimes simultaneously. For any downtime would mean lost productivity, gaps in client service and other issues which would prove harmful for the business. Therefore, it is imperative to address technical issues across varied platforms so that new services would lead to high profits and the very best of service and support.

-          Potential for a tarnished professional image and brand

Free remote support lack customization capabilities big time, nor do they support multiple connection methods for clients. So, in this regards helpdesk and support teams present the best opportunity for promoting a service and making it easier for end users to request support. But then again, on the contrary, if the remote support interface can’t be customized, clients end up missing out on an opportunity to present a professional appearance, gain efficiencies and promote their business.

Good reasons for you to go ahead and replace your remote support tool

In order for the helpdesk to improve its responsiveness both on and off the corporate LAN; maybe it was about time one ended up reevaluating the remote support by adding new capabilities, increased efficiency and consolidated support tools.

However, all said and done, if we may only proceed and beg to ask what exactly would you really stand to gain by switching the remote support tool?

·         Enhanced technician efficiency via reduced average handling time

Any patented and cutting-edge remote support tool operating via point-to-point architecture enables technicians to reliably connect to remote PCs, Macs and smart phones – on or off LAN – approximately in as much as 20 to 30 seconds. A facet not only contributing to technician productivity but also reducing support costs. On an average, the switch to a better application can reduce every technician’s AHT (Average Handling Time) by one and a half hour every day.

·        Boosting up support capability through accentuated support for PCs, Macs, Smart phones with a single tool

The move to support mobile applications or add support for smart phones calls in the need to rope in an application with an edge. The same tool should not only ease the workflow but also act as a best possible support tool for remote PCs, Macs and Smart Phones.

·         Increased security risk

A good deal of legacy IT management tools boast of an ability to remote control end user machines without prompting an end user. Even though the same concept is intended for unattended management it can end up posing as a major security risk to Accounting, Legal and Finance departments.

·       Improvement in Support Efficiency not only leads to ease of use but a greater degree of integration with support workflows

Any remote support solution can be more valuable if the interface is intuitive for technicians and integrates easily with existing support tools such as ticketing and CRM software. All the more when any technician’s interface maps to support workflows and is well-integrated, the requirement to hop between desktop screens is done away with.

·         Decreasing support costs through effective communication and reduced telecom costs

Escalations, expensive callbacks and long phone times can drive up support costs. Shifting support interactions from phone-based support to online channels like chat, email and Web forms as techniques can save an organization’s money in big time.  www.pccare247.com

Look Out!! The cyber criminals are looking to expand their territory

Rush for cover!! For the Cyber Goons are headed for your PC. And in their kitty they are carrying a good number of techniques to fetch malware from the Web and push it into your PC. Before it gets too late, we thought why not go ahead and apprise you of all the techniques they intend to bring into play. Getup!! Go ahead and take note. Learn their techniques and get a good understanding of the weapons mentioned below they intend on using in order to breakdown your defenses.  

The Hackers Inc. weapons of choice are out!!

·         Blackhat SEO (Search Engine Optimization)

Be very afraid!! The cyber thieves are always on the lookout to rank malware pages way up on the search engines.

·         Socially motivated Click-Jacking

It is a popular technique for tricking users to click on highly innocent looking pages

·         Spearphising Portals

These sites end up mimicking legitimate institution such as banks for stealing account login credentials

·         Malvertising

Embedding malware in ads displayed across hundreds of legitimate high-end traffic sites

·         Compromised Legitimate Portals

Hosts embedded malware spreading across to unsuspecting visitors

·         Drive-by Downloads

Exploiting flaws in a browser software for installing malware residing on a Web Page

www.pccare247.com

Beware!!! Scraping Attacks are on the Prowl!!

Whenever we imagine a thief, we envision a masked man lurking in a dark alley? Or a teenage hacker nestled in a dimly lit basement striving to break into a remote Web server? But then in real time try and move past such clichés, for data is even being swindled by big conglomerates belonging to the software, finance and event planning verticals.

Employing a technique better known as site scraping or alternatively called data harvesting, screen scraping or Web scraping, such entities resort to all means necessary for extracting data from a Website. Depending on the requirement; either manually copying Website content from Web browsers or employing software programs for an automatic extraction of data.

Fatal effects of Site Scraping

Site scraping can undermine victims’ revenues and profits by siphoning off clients and reducing competitiveness. Unfortunately, site scrapers can be very tough to differentiate from legitimate Web application users. However, when left unchecked, site scraping quickly ends up transitioning from merely being innocuous to malicious; especially when individuals or businesses end up reusing the scraped data for financial gain.

What Site Scraping intends to do?

• Harvesting user information from social network sites or user forums
• Plagiarizing content comprising of news articles, blog posts, medical information and financial research
• Gathering product and pricing data for to peg back prices of goods and services for a rival
• Collecting email IDs from Websites for spam email campaigns
• Detecting changes on a competitor’s website
• Republishing Website listings, such as job board postings, real estate listings, and phone directories
• Re-purposing the scraped content for applications such as comparison shopping sites or reverse phone look up tools. 
• “Auction sniping” or placing bids on online auction sites within minutes or seconds of the auction ending

The aforementioned actions end up violating the intended use of application data. And for Web-based companies, site scraping acts as a big threat to revenues and competitiveness; even endangering business viability.

Common Weaponry of Choice

Site scraping tools range from simple, home grown scripts to commercial scraping software embedded with Web browsers. Tools one would say not only come in good towards parsing HTML, DOM (Document Object Model) but even interpreting the most complex of Java Scripts. Often ranging from simple, custom scripts to advanced software tools with built-in browser-like capabilities designed to impersonate normal users. Many scraping tools also include Web site crawlers that help automate initial configuration. Ring and Grab Major Printer Support Virus Removal Support at +1-855-877-5848, http://www.pccare247.com/

Take care!! Security concerns for 2012 are knocking on the door

With 2012 just about round-the-corner, security concerns are also rather new and are being considered more than menacing in their outlook ever before. What’s more, adding to already burgeoning security hassles are the influx of bring your own devices (BYOD), social media, cloud computing and other operational challenges. In short, all we can say is buckle up, for if 2011 was a shocker, then 2012 is likely to be a motherload of all security issues.

What’s 2012 got in store?

2012 is for sure going to pain in the neck or the IT guys dealing with the security scenario. Since, as it goes the year will end up promising hassles galore in fields such as:

·         Social Media

It goes without saying identity may prove more valuable to cybercriminals than credit cards. For at the end of the day, bad guys would be actively involved in the activity of buying and selling social media credentials on online forums. And if facts are anything to go by then with Facebook nearly boasting of more than 800 million active users and over half of them logging on to the site daily, with every user nearly boasting of as many 130 friends on an average, a less than favorable scenario is not far away.  And yes with trust ending up being the foundation of social networking, if in case a bad guy does end up compromising with the logins, there is a good chance a manipulation on friends list is in the pipeline.

·         Blended Attacks

This method is considered as one of the most advanced attacks trying to sneak its way past elements social media elements such as ‘friends’, ‘mobile devices’ and the cloud. Blended attacks are generally a considered as a mix of two elements, namely E-mail and the Web. In the coming year advanced attacks are increasingly going to rely on at least two and sometimes all the emerging technologies such as social media, cloud platforms and mobile.

·         Volley of Attacks in 2012

End up expecting an increase in exposed vulnerabilities from black hats and white hats in coming year for mobile devices. In 2012, if estimates are anything to go by then nearly 1,000 different variants of exploits, malicious applications, and botnets would be ready to infect hand held devices and those plugged to the head. And yes with nearly a new variant every day the number of people falling victim to believable social engineering scams will rise manifold.

·         Containment is the new prevention 

For years, security defenses have focused on keeping cybercrime and malware out. There’s been much less attention on watching outbound traffic for data theft and evasive command and control communications. Organizations on the leading edge will implement outbound inspection and will focus on adapting prevention technologies to be more about containment, severing communications, and data loss mitigation after an initial infection.

·         Social Event Magnets

The London Olympics, U.S. presidential elections, Mayan calendar and apocalyptic predictions are events cyber criminals will try and exploit to the hilt. SEO poisoning has become an everyday occurrence and one just needs to the name the trend and it is for sure going to be poisoned. Further, as the bigger search engines have become savvier towards removing poisoned results; criminals in 2012 will end up using the same techniques ported to new platforms. So, in short Twitter feeds, Facebook posts/emails, LinkedIn updates, YouTube video comments, and forum conversations need to be handled with extreme caution. Better still searches, wall posts, forum discussions, and tweets dealing with topics listed above, as well as any celebrity death or other surprising news are considered to be magnets for unsuspecting netizens. www.pccare247.com

How to win loyal clientele via superlative online tech support?

In spite of the best client experience initiatives being led by someone from marketing, organizations boasting of superlative programs end up having a mixture of people who are responsible for coming out with periodical reports having a bearing on entire client base of an organization.

At the same time attached to the whole process they have something better known as a "case report", a document saving up information whenever a client ends up calling a contact centre to lodge either a compliment or a complaint.

Key Initiatives for flawless online tech support

Every contact centre can end up delivering a smooth tech support experience to its clients, provided it is ready to adhere to the following points:

·         Prompt action on Feedback

Organizations failing to respond to client feedback are throwing away a chance to increase their base of satisfied and loyal clients. At the same time changes need to be deployed throughout the company and need to be communicated on a regular basis to employees and customers.

·         Client-Centric Processes

Organizations should identify processes crucial for clients rather than designing them with an objective of improving operational efficiencies.

·         Ensuring consistency via a united front  

Companies should ensure any information gleaned from a client during one interaction is not forgotten in the next channel.

·         Being receptive

Opening channels or extending hours are one way of doing it.  But it can be way more than that, say for instance it can be like building communities. It goes without saying that organizations need to be transparent, clear, open-minded and inclusive.

·         Personalization

Personalization can be complex, and it can lead to accentuated costs for the company. Companies need to evaluate the costs of personalization against sales benefits in order to improve a client’s experience in the longer run.

·         Altering company behavior and attitudes  

The most powerful actions in a client's experience are the ones taken by the employees. In a nutshell there can be three ways to alter employee behavior:

·         Recruitment of right employees

·         Laying down standards with policies, procedures and governance structures

·         Creation of training programs  for modifying employee behavior

·         Design the complete customer experience:

To just cut the whole thing short, it would be right to say - Organizations need to plan and design the client experience, rather than letting it "just happen". 

Select your Printer Brand with Prudence

With organizations having complex documentation requirements, printers as peripherals end up bearing maximum of stress. Leading to a strong reason as to why various manufacturers need to offer printer security as a part of the overall deal. In the bargain saving enterprises from the hassle of purchasing exorbitantly priced security solutions separately. So, if you are also thinking of buying a printer, just read on and get a good understanding of what various brands have on offer and how secure they are.

 

Canon

Canon with its wide range of built-in and optional hardware features and software ends up addressing print security requirements for businesses of all sizes. Canon’s security proposition ends up offering capabilities such as user authentication, usage auditing and reporting. Among all the notable features, the printer’s keyword recognition feature comprises of optical character recognition (OCR) and a unique uniFLOW technology to prevent any sort of unauthorized copy, fax or scan jobs taking place on Canon and any other third party devices. To further maximize the security, jobs can be held and checked for restricted content before they are printed or sent to their scan destination.

HP

HP boasts of a strong portfolio to help businesses manage risk and secure their print infrastructure. Established over a time span of 10 years, the organization’s Imaging and Printing Security Framework has been found on the four pillars of secure data, secure devices, well-protected printed documents, and extensive monitoring and management of printing fleet. The organization has further augmented the same framework by adding risk management and compliance considerations inclusive of features such as authentication, rules-based printing, job accounting and secure pull printing.

Konica Minolta

In Konica Minolta’s overall strategy, security is considered as a key element. The company has a comprehensive range of print and document security features considered to be a standard amongst its biz hub range of devices. Offering bizhub SECURE, a professional security service providing lock down protection on bizhub MFPs (Multi Function Peripherals), the gamut of services appeal to many enterprises given the complex mix of MFP hardware and software security features any business environment demands.  In the same instance helping Konica Minolta raise its print security offerings well beyond its standard hardware features and duly support an OPS-led approach.

Lexmark

Lexmark with its message of “Print Less, Save More,” to quite a large extent ends up addressing the business requirement of saving money in the present economic scenario. With the services portfolio of the company comprising of pull-printing, device personalization, activity tracking and reporting, Lexmark does well to authenticate devices across locations, branches and country offices. Further, by virtue of developing and owning its own core technologies, Lexmark is able to deliver a strong set of innovative solutions for a secure and cost-effective print infrastructure.

Ricoh

Security is considered to be inherent in any hardware, software and other services offered by the company. Ricoh provides a comprehensive range of advanced security solutions comprising of authentication, secure server-less pull-printing, document management and audit and reporting features. Ricoh is wisely focusing on assessing business security needs rather than presenting a complex array of hardware and software product features.

Xerox

The development, implementation and delivery of all Xerox products, services and technologies end up focusing on network security, document security, data security and authentication. Xerox builds a comprehensive range of features into its devices to help safeguard customer information, including hard drive removal, fax/network separation, image overwrite, network authentication and authorization, encryption and secure print. Ring and Grab Major Printer Support at +1-855-877-5848, http://www.pccare247.com/printer-support.html

Hackers Inc. is all geared up to strike at will

The term ‘Hacker’ ends up bringing to mind an image of an evil genius who is socially dysfunctional, is a wiz at software programming and always has a burning desire to save the mankind. Well, that is true, but then considering the entire population of hackers out there; the need is to further break down the whole breed into a zoology like classification. Starting with:

• White Hat

To start with the ‘White Hat’ breed of hackers is considered to be the most sober amongst the lot. For this class of hackers believes in breaching a network only with permission.

• Grey Hat

The grey hats portray themselves as White hats but try and force their way into a network without permission. The ulterior motive behind such a move is just to either have fun or make profit.

• Black Hat

This class of hackers comprises of pure geniuses with an evil bent of mind. Acting on monetary incentives such hackers end up forcing their way into a network without permission.  

• Script Kiddies

They are the babies in the hacking word. Not having any real hacking experience behind them; this lot of hackers scouts around to get a footing in the information world.

• Mules

Way at the bottom rung of the hierarchy in the hacking world, mules are recruited by hackers to accept money stolen via online funds on their behalf.

But at the end of the day all said and done more important than individual skills are any hacker’s affiliation. And leading this charge is a class of hackers who have a political belief. The most famous of such groups is ‘Anonymous’, a faction which ironically uses hacker attacks to force governments and corporations to become more transparent. A group which came to light when it ended up attacking Web sites of MasterCard and Visa for their decision to stop accepting donations meant for Wikileaks’ founder Julian Assange. For Effective Tech Support Services visit: www.pccare247.com

Malware is out there to get you

Malware, Viruses, Trojans as a dreaded trifecta have made the internet an easy and plum target for cyber criminals. And with malware scoring heavily over the other two, organizations are in dire need to take drastic measures for safeguarding their crucial data. For the failure to do so may bring all doomsday theories to life; while at the same time leaving one groping for answers as to what really devoured their data with such nonchalant ease.

The Weapons Creators

·         Zero-day exploit finders  - Wade though software, digging up undocumented  bugs and vulnerabilities

·         Toolkit Authors  - Purchase exploits and build malware using them, before licensing o selling it out to attackers

The Launderers

·         Mules - Figure out ways to transfer or move stolen money to the hands of criminals running malware networks, for a percentage fee.

·         Exchangers - Acquire large amounts of virtual currencies to split and sell in smaller, untraceable quantities.

·         Virtual currency sellers - Sell stolen virtual currencies.

The Attackers

·         Financial data stealers - Either sell your credit card and bank information by the hundreds to other criminals, or use them to make fraudulent transactions on your behalf.

·         Identity Stealers - Steal and user identities, including financial and personal.

·         PPC generators - use infected computers to deliver millions of fake ad clicks on web sites, earning money from ad providers like Google in the process.

The Delivery Amplifiers

·         Botnet herders - A key component of the malware supply chain, herders infect and turn tens of thousands of computers around the world into “zombies”. Controlling them to do anything such as spreading viruses, producing internet traffic or attacking websites.

·         Spammers - Infect millions of unsuspecting users by sending them infected attachments or guide them to infected websites.

·         Phishers - Create fake Web sites for tricking users into revealing their personal information.

·         Black hat SEO - Use illegal techniques to boost search engine rankings of malware removal-hosting Web sites, usually by commandeering botnets